30 DAY SATISFACTION GUARANTEE:
When you order an Eve Cork product, we hope that you are completed satisfied with your order. However, if you are not for any reason, simply return the product to us for a refund.
EXTENDED RETURN PERIOD FOR THE HOLIDAYS:
Returns will be accepted up to January 31st for all orders placed between November 1st and December 25th
How do I return an Item?
Simply, Contact Us. Please include information about your order and a brief reason why you would like to return your item. Our Customer Care team will contact you with a Return (RMA) Number.
All merchandise must be returned in new condition. The item(s) should include its original packaging and be accompanied by the original hang tags. Returns that do not meet these criteria will either be denied or subject to a partial refund.
Upon receiving your returned merchandise at our warehouse, a refund of the amount paid for the product will be initiated immediately. Please allow for the transaction to be fully processed/posted within 10 – 15 business days. This refund will be issued to the method of payment that was used to make the original purchase. We cannot refund different accounts or credit cards.
Kindly ship your return package to our warehouse for a full refund. We regret that we cannot cover the cost of return shipping. Please note that an RMA # issued by our Customer Care team must be provided prior to shipping your return.
Clearly label the outside of the box with "RETURNED GOODS" and the RMA number to help customs and our warehouse process the return as quickly as possible.
Please also indicate the DECLARED VALUE is ZERO DOLLARS ($0.00) on the shipment.
These steps help our warehouse & customs process the shipment faster - allowing you to get your refund sooner.
Our return shipping address is:
Attn: Eve Cork
140 Great Gulf Drive, Unit A
Vaughan, ON L4K 5W1
Eve Cork is not responsible for lost returns. If a return is sent to the incorrect address or if custom fees are applied, the cost will be deducted from the return. Any packages delivered COD will be sent back to the customer. To avoid customs fees, please indicate the declared value of the return is Zero Dollars ($0.00).
For exchanges only we recommend that our clients place a new order and return the original order because we cannot guarantee that the item will be available at the time that the exchange is received.
Return Shipping Recommendations:
For any returns, we recommend sending your return with your mainstream postal carrier and obtaining a tracking number to make it easier for you to see your shipment's status, as Eve Cork is not responsible for lost shipments.
For all returns, please clearly indicate that the shipment is a return on the outside of the box to help the carrier and our customer care team process your request as smoothly and as quickly as possible.