Shipping and Returns
Free Shipping on All Orders in Canada and the USA
All orders from the United States and Canada on evecork.com include fast free shipping over $100.
All orders under $100 in Canada and the Continental US have a flat rate of $10
Please note orders outside of Continental US may be subject to additional shipping fees.
A flat shipping rate of $25 will be applied to orders in the UK.
International orders outside Canada and the USA have a flat shipping rate of $25 or $50
United States: 2-5 Business Days
Canada: 1-4 Business Days
International: 8-10 Days
Eve Cork product that is purchased online can be returned within 30 days of the purchase date for a full refund in the amount of the purchase excluding shipping costs. All merchandise must be returned unused, unwashed and be accompanied by the original hang tags. The condition of the product is left at the discretion of Eve Cork and returns may be subject to a partial refund instead of a full refund.
Upon receiving your returned merchandise at our warehouse, a refund in the amount of the purchase immediately. Please allow for the refund to be fully processed within 7 – 10 business days. This refund will be issued to the method of payment that was used to make the original purchase. We cannot refund different accounts or credit cards.
Customers are responsible for returning the item(s) at their own expense.
Kindly ship your return package with a tracking number, signed delivery and/or insurance because Eve Cork is not responsible for lost returns. If a return is sent to the incorrect address and if custom fees are applied, the cost will be deducted from the return. Any packages delivered COD will be sent back to the customer.
Please contact us at email@example.com with your order number and reason for return, so we can provide you with an RMA number. Please note that a RMA # issued by our Customer Care team must be provided prior to shipping your return.
Please also make sure to clearly label the outside of the box with "RETURNED GOODS" and the RMA number to help customs and our warehouse process the return as quickly as possible.
Our return shipping address is:
Attn: Eve Product Inc.
140 Great Gulf Drive
Concord, ON. L4K 5W1
For exchanges only we recommend that our clients place a new order and return the original order because we cannot guarantee that the item will be available at the time that the exchange is received.
Can you return/exchange an item on sale?
No, all sale items are final sale and are not eligible for a price adjustment, return, or exchange.
Return Shipping Recommendations:
For International returns, we recommend sending your return with a mainstream postal courier and obtaining a tracking number as it makes it easier for you to see your shipment's status, and Eve Products Inc is not responsible for lost shipments.
For all returns, please clearly indicate that the shipment is a return on the outside of the box to help the courier and our customer care team process your request as smoothly and as quickly as possible.