Shipping and Returns
Free Shipping on All Orders in Canada and the USA
All orders from the United States and Canada on evecork.com include fast free shipping. No minimum orders apply :)
A flat shipping rate of $25 will be applied to orders in the UK.
*Remote locations may be subject to additional shipping charges
United States: 3-7 Business Days
Canada: 2-5 Business Days
United Kingdom: 10 Days
Eve Cork product that is purchased online (excluding promotional or sale items) can be returned within 30 days of the purchase date for a full refund in the amount of the purchase excluding shipping costs. All merchandise must be returned unused, unwashed and be accompanied by the original hang tags. The condition of the product is left at the discretion of Eve Cork and Returns may be subject to a partial refund instead of a full refund.
Upon receiving your returned Eve Cork merchandise at our warehouse, a refund in the amount of the purchase will be issued to you for the Eve Cork product within 10 – 14 business days. This refund will be issued to the credit card that was used to make the original purchase. We cannot refund different accounts or credit cards.
Please indicate the shipment is a return and ship to the address below:
Eve Products Incorporated
5101 Orbitor Drive
Mississauga, ON L4W 5R8
* Customers are responsible for all shipping expenses on the return of Eve Cork product.*
If you do wish to return your product, we do ask that you send an email to email@example.com briefly explaining your situation so that we can assist you as best as possible.
Can you return/exchange an item on sale?
No, all sale items are final sale and are not eligible for a price adjustment, return, or exchange.
Return shipping recommendations:
We recommend sending your return with a mainstream postal courier and obtaining a tracking number as it makes it easier for you to see your shipment's status, and Eve Products Inc is not responsible for lost shipments. Please also indicate that the shipment is a return on the outside of the box to help the courier and our customer care team process your request as smoothly and as quickly as possible.
If you experience a defect in materials or workmanship within 6 months of your purchase, we will be happy to send you a replacement at no additional cost. To inquire about a replacement, simply email us at firstname.lastname@example.org including a picture of the defect, along with your order number or name.
Eve Products Inc shall not be liable under this warranty policy if damages are a result of misuse or normal wear and tear of the product, or if there are any personal modifications made to the item.
If the item your inquiring about is is no longer available on our website, we will work together to provide you a proper solution :)